Don't Miss Out – Enjoy FREE Shipping On Selected Items!

Phone: 1-866-897-3969 | Email: [email protected]

Cortex Goods – Privacy & Returns Policy

Last updated: September 10, 2024

1. Introduction

Welcome to Cortex Goods.
Your privacy and satisfaction are our top priorities. This Privacy & Returns Policy explains how we collect, use, and protect your personal information, as well as how our 30-day return process works.

By using our website, products, or services, you agree to the practices described below.


2. Information We Collect

When you visit or make a purchase on our website, we may collect:

  • Personal details (name, email address, phone number, shipping/billing address)

  • Payment information (processed securely through trusted third-party gateways)

  • Order history and product preferences

  • Device and browsing data (cookies, IP address, and analytics tools to improve site performance)

We never sell your information to third parties.


3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide updates on shipping and support

  • Send you product announcements, promotions, or newsletters (only if you opt-in)

  • Improve website experience and customer service

You can opt out of marketing emails at any time by clicking “Unsubscribe” at the bottom of any Cortex Goods email.


4. Data Security

We implement advanced encryption and security measures to protect your personal and payment data.
Our website uses SSL encryption and secure third-party payment processors (such as Stripe, PayPal, or Shopify Payments).

Your information is accessible only to authorized personnel for legitimate business purposes.


5. Cookies & Tracking

Cortex Goods uses cookies to personalize your browsing experience and track aggregate website performance.
You may disable cookies in your browser settings, though some features of the site may not function properly as a result.


6. 30-Day Free Return Policy

We want you to shop with confidence.

If you’re not fully satisfied with your purchase, you have 30 days from the delivery date to return it — free of charge.

To qualify for a return:

  • The item must be in its original packaging and unused.

  • You must provide proof of purchase (order number or receipt).

  • Returns must be initiated within 30 days of delivery.

How to start a return:

  1. Email our support team at [email protected] with your order number.

  2. We’ll send you a prepaid return label and instructions.

  3. Once received and inspected, your refund will be processed within 3–5 business days.

Note:

  • Free returns apply to U.S. orders only.

  • Refunds are issued to the original payment method.

  • Some exclusions may apply to promotional or clearance items.


7. Your Rights

You have the right to:

  • Access, update, or delete your personal information.

  • Request details about how your data is used.

  • Opt out of marketing communications.

To exercise any of these rights, contact us at [email protected].


8. Third-Party Services

We may use third-party tools for analytics, advertising, and payment processing.
Each provider maintains its own privacy policies, and we ensure they comply with relevant data protection standards.


9. Changes to This Policy

Cortex Goods may update this Privacy & Returns Policy periodically.
Changes will be reflected on this page with a new “Last Updated” date.
We encourage you to review this policy regularly.


10. Contact Us

For questions about this policy or your personal data, please contact:


📧 [email protected]
🌐 www.CortexGoods.com
📍 Cortex Goods – Alexandria, Virginia, USA

© 2025. Cortex Goods. All rights reserved.