Last updated: September 10, 2024
Welcome to Cortex Goods.
Your privacy and satisfaction are our top priorities. This Privacy & Returns Policy explains how we collect, use, and protect your personal information, as well as how our 30-day return process works.
By using our website, products, or services, you agree to the practices described below.
When you visit or make a purchase on our website, we may collect:
Personal details (name, email address, phone number, shipping/billing address)
Payment information (processed securely through trusted third-party gateways)
Order history and product preferences
Device and browsing data (cookies, IP address, and analytics tools to improve site performance)
We never sell your information to third parties.
We use your information to:
Process and fulfill your orders
Provide updates on shipping and support
Send you product announcements, promotions, or newsletters (only if you opt-in)
Improve website experience and customer service
You can opt out of marketing emails at any time by clicking “Unsubscribe” at the bottom of any Cortex Goods email.
We implement advanced encryption and security measures to protect your personal and payment data.
Our website uses SSL encryption and secure third-party payment processors (such as Stripe, PayPal, or Shopify Payments).
Your information is accessible only to authorized personnel for legitimate business purposes.
Cortex Goods uses cookies to personalize your browsing experience and track aggregate website performance.
You may disable cookies in your browser settings, though some features of the site may not function properly as a result.
We want you to shop with confidence.
If you’re not fully satisfied with your purchase, you have 30 days from the delivery date to return it — free of charge.
To qualify for a return:
The item must be in its original packaging and unused.
You must provide proof of purchase (order number or receipt).
Returns must be initiated within 30 days of delivery.
How to start a return:
Email our support team at [email protected] with your order number.
We’ll send you a prepaid return label and instructions.
Once received and inspected, your refund will be processed within 3–5 business days.
Note:
Free returns apply to U.S. orders only.
Refunds are issued to the original payment method.
Some exclusions may apply to promotional or clearance items.
You have the right to:
Access, update, or delete your personal information.
Request details about how your data is used.
Opt out of marketing communications.
To exercise any of these rights, contact us at [email protected].
We may use third-party tools for analytics, advertising, and payment processing.
Each provider maintains its own privacy policies, and we ensure they comply with relevant data protection standards.
Cortex Goods may update this Privacy & Returns Policy periodically.
Changes will be reflected on this page with a new “Last Updated” date.
We encourage you to review this policy regularly.
For questions about this policy or your personal data, please contact:
📧 [email protected]
🌐 www.CortexGoods.com
📍 Cortex Goods – Alexandria, Virginia, USA
© 2025. Cortex Goods. All rights reserved.